1. How to Buy? (Major Steps)
Please follow the major steps below to complete a successful purchase at Autocango.com.
1. Find a product you like from our stock list: https://www.autocango.com
2. Send an inquiry and provide us with your information to receive feedback or an invoice for the desired product. The invoice will include all payment details, such as purchase conditions, payment destination bank account, deadlines, and payment method.
3. Take the invoice to your preferred bank and make the payment as stated. Share the T/T copy within 72 hours of invoice issuance to secure your purchase.
4. Receive purchase confirmation, shipping & other details from Autocango.com agents.
5. Receive B/L and other standard documents upon shipment of the product.
6. Upon arrival of the product at your port, receive it. The time to receive the car will depend on when payment is made and your final destination. Additionally, at your port, you will need to pay clearing customs fees to your clearing agent, as well as customs duty and tax to your government. The amount of these fees will depend on the exact model, year, engine size, and dimensions of the car. We need the exact car to give you an estimated amount that you will need to pay to your government. We also suggest contacting the clearing agent in your country to obtain detailed information on customs clearance fees and duty VAT fees.
2. When importing a vehicle, what are the rules/regulations?
For export rules and procedures for your country, including pre-export inspection lists, please contact your country's relevant government authorities.
It is also strongly recommended that before importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all the risks and responsibilities.
3. How do I create an account?
To create an Autocango.com account, follow these steps:
1. Visit Autocango.com and click on 'Login/Sign Up' located at the top right corner of the page.
2. Select 'Sign Up' from the dropdown menu.
3. Fill in your full name, email address, and any other required details.
4. Can I use two different email addresses, like my work email and my personal email?
We only accept one email address per customer to ensure the security of the vehicle purchase process.
5. How do I log in?
To log in to your account:
1. Visit Autocango.com and click on 'Log In/Sign Up' located at the top right corner of the homepage.
2. Select 'Log In' from the dropdown menu.
3. Enter the email address and password associated with your Autocango.com account.
4. Click the 'Log In' button to access your account.
6. What to do if I forget my password?
If you forget your password, you can retrieve it using the reset function:
1. Click on 'Log In/Sign Up' and select 'Log In' at the top right of the Autocango.com homepage.
2. Below the login form, click on the 'Forgot Password?' link.
3. Enter your registered email address.
4. An email will be sent to your registered email address with instructions on how to reset your password.
5. Follow the instructions in the email to set a new password.
7. Do you have any criteria for becoming a registered member of Autocango.com?
Anyone who is a car dealer or individual buyer can apply for membership. However, if you are an individual car buyer, we encourage you to check your country's regulations before purchasing. It's important to note that while we can assist with the purchase process, we are not familiar with the laws of your country, and therefore, we are unable to provide advice or introduce you to a car importer or customs broker in your country.
8. Is it free to have an account with Autocango.com?
Yes, creating an account with Autocango.com is completely free. There are no initial or monthly fees for buyers to register or maintain an account.
9. How many vehicles do you have in your inventory and how often are they updated?
We maintain an extensive inventory of over 85,000 vehicles, which is updated daily with new additions and changes.
10. How can I find the right product?
A right product is one that meets your preferences for model, color, year, and, most importantly, your budget.
Autocango.com's search engine allows you to search and filter by multiple criteria, making it much easier to find the car you're looking for.
You can also adjust the order of the results based on factors such as year, quality, price, etc., to facilitate comparison. If you're still unsure which car is right for you, please send us a quick query at service@autocango.com, and we'll recommend your dream car.
11. Can I request vehicles that are not listed on your website?
Definitely! Please feel free to use our sourcing service if your desired vehicle is not currently listed on our website. Please refer to 'Service - Sourcing' for specific service content and fees. Our dedicated staff will make every effort to locate the vehicle that best fits your requirements.
12. How do I send an inquiry?
To send an inquiry, follow these steps:
1. Find the vehicle you are interested in.
2. Click on the 'Inquire Now' button for that vehicle, located on the right side of the page.
3. Fill in the details in the form.
4. Confirm your inquiry by clicking 'Inquire Now'.
13. When does the purchase contract come into effect? (for non-digital content)
A contract is formed between you and the owner of the product (as named on the invoice) when we send you a 'Payment Confirmation' email for that product.
14. Who are the parties to the purchase agreement?
The parties to the purchase agreement are you, the buyer, and the seller of the product. Autocango.com acts as your agent, ensuring that each transaction is fair and secure.
15. How long will you hold a product for me?
As long as you meet your payment terms (72 hours for providing the T/T copy and 120 hours for payment confirmation at our bank, from the time of invoicing), the product will be reserved for you.
16. What does 'Under Offer' mean?
A vehicle is 'Under Offer' when a customer has made a formal offer to purchase the vehicle, but we have not yet confirmed the customer's payment. If the offer is accepted and we confirm the customer's payment, the vehicle becomes SOLD and is no longer available to other customers. If the offer is declined or expires, the vehicle remains in inventory and is available for other customers to make an offer.
17. Does the FOB price on Autocango.com include additional costs such as freight, storage charges, taxes and duties, etc.?
No, the FOB prices listed on Autocango.com do not include additional costs such as freight, storage charges, taxes, and duties. The term 'FOB price' on our platform specifically refers to the price of the vehicle and all the domestic handling fees before loading the vehicle onto a vessel or a train. When purchasing a vehicle from us, you should add freight charges to the FOB price. Additionally, upon receipt of the vehicle, you will be responsible for payment of import duties, taxes, and any other applicable fees required by your country or port of discharge. We recommend contacting your local authorities or a reputable clearing agent for further details.
18. Will you be able to show me the condition of the vehicle?
In order to assist you in making an informed purchase decision, we offer up to 30 detailed images of each vehicle in our inventory.
19. Can I get additional pictures of a product I want to buy?
To maintain competitive pricing, we have chosen not to offer additional picture services. While we strive to provide comprehensive images for each product, if you find that the available images are insufficient, you may request additional ones. However, please understand that despite our best efforts, we may not always be able to fulfill such requests.
Please note that our products are located throughout China, and capturing additional images would incur significant operational costs. Therefore, to ensure that we can offer our products at the most competitive prices, we have made the decision to limit additional picture requests.
20. Do you list the year of manufacture of your vehicles?
Yes, we list the year of manufacture if it is accurately provided by the seller. However, please note that this information is provided by a third party, and while we strive for accuracy, we cannot guarantee its reliability. Autocango.com cannot be held responsible for any loss, damage, or inconvenience caused by reliance on this information.
21. Does the car come with an English manual?
No, the vehicles we sell are Chinese vehicles that have been previously owned and operated in China. Therefore, any manuals provided with the vehicle will be in Chinese.
22. Are spare keys provided?
Spare keys are not guaranteed to be provided with the vehicle. If spare keys are not found in the vehicle's glove box, they are typically not included. However, occasionally a car may come with a spare key, in which case we will certainly send it to you. If you require an additional spare key, you can request one for an extra charge and additional time.
23. Can you install audio systems or other parts like alloy wheels?
Yes, we offer installation services for audio systems and other parts such as alloy wheels. Please inform us of your installation requirements before requesting the invoice. Please note that additional charges may apply for extra installations or modifications, and the total processing time will depend on the complexity of the modifications.
24. Can I ask you to change the vehicle odometer (mileage)?
No, altering the mileage of a vehicle is illegal and unethical. Autocango.com strictly adheres to legal regulations and does not engage in any illegal activities, including odometer tampering.
25. Can I purchase RHD cars from Autocango.com?
RHD cars are rare in China and are typically imported from countries like Japan and Thailand. However, we do not recommend purchasing cars that have been modified from left-hand drive (LHD) to RHD.
26. Is it possible to ship car parts in the car that I am buying?
Yes, generally, vehicle parts can be shipped with the vehicle, provided that we declare them truthfully to customs. However, please be aware that not all parts can be shipped with the vehicle; the specific situation needs to be analyzed case by case.
27. Can I purchase a vehicle for use in China?
No, we do not sell vehicles for domestic use in China. As an export service provider, our focus is on facilitating vehicle exports rather than domestic sales within China.
28. Can I cancel my order?
Yes, you can, but if we have already incurred costs by the time you cancel the order, you will need to bear these costs.
29. What are the rules for canceling a purchase?
Cancellation rules vary depending on the stage of your transaction. Please review the cancellation policies below:
1. Before sending any money: You may cancel at any time before sending any money. Please notify us as soon as possible.
2. After payment: If we have received your payment, a cancellation fee of 50% of the invoice amount or US$2000, whichever is higher, will be charged. We will refund the remaining amount after deducting the fees, with expenses covered by your bank.
3. After sharing the shipping schedule: No order cancellations will be accepted, and no refund will be available.
4. Failure to provide accurate and required information: If Autocango.com is unable to process export/delivery procedures due to the buyer's inability to provide accurate and required information within 30 days from the payment confirmation date, the deal will be considered canceled from the buyer's side. The buyer will be charged according to the terms and conditions.
30. How can I contact Autocango.com?
Feel free to contact us using any of the methods listed in the ‘Contact Us’ section.
1. Existing Product Inquiry: Click on the ‘Inquire Now’ button on the detail page of the specific vehicle on our website
2. General Inquiry:
● Use the 'Contact Us' section on our website.
● Contact us via the SNS on the home page.
● Contact us via email at service@autocango.com.
3. Company Details:
● Mailing Address: 7F, New Bund Oriental Plaza II, 556 West Haiyang Road, Pudong, Shanghai, China. Postcode: 200124
● Phone Numbers:
● English/Chinese: +86 13651923731
● Chinese: +86 21 31835026
● Email: service@autocango.com
31. What are your office hours?
Our office hours are Monday to Friday from 8:30 am to 9:00 pm (China Standard Time, GMT+8). You can check the current Chinese standard time here:http://www.timeanddate.com/worldclock/china/shanghai
Please note that our office is closed on Saturdays, Sundays, and the following holidays:
New Year's Holidays (several days around New Year's Day)
Spring Festival - Chinese New Year (several days between January and February)
The duration of long holidays, such as the Spring Festival, may vary from year to year. Specific dates will be announced closer to the time.
32. Can I arrange a visit to see your vehicles in person?
Unfortunately, we do not allow visits to our storage yard for security reasons. However, you are welcome to visit our office by scheduling an appointment in advance.
33. What languages can you do business in?
English is the primary language for business transactions. However, we can also accommodate discussions in other languages. Please feel free to inquire about specific language options.
34. Do your employees inspect the cars before customers' biddings?
We utilize highly reputable third-party inspection services to assess the cars listed on our platform. Before customers decide to bid on a car, they have access to the actual specifications and condition of the vehicle. Additionally, customers have the option to purchase an extra deep inspection service for certain cars to receive a comprehensive condition report. The inspection fee paid for the particular car will be refunded as a deduction from its FOB price.
35. Do you inspect cars before shipping?
All vehicles undergo thorough inspections to ensure that there are no discrepancies between the actual specifications and those listed on the specification sheet.
Please note that some countries may require a pre-export inspection before the vehicle can be exported. We recommend contacting the appropriate government agency in your country to obtain a list of all required pre-export inspections. While enforcement of this regulation may vary, some countries have begun imposing heavy fines for violations. Therefore, it is important to ensure that the terms of your purchase include inspection, if required by your country's government.
36. Are there quality standards in China for car export?
There are two sets of inspection standards for used cars to be exported from China:
- (WM/T8-2022) 'Quality Requirements for Used Passenger Car Export'.
- (WM/T9-2022) 'Quality Requirements for Export of Used Commercial Vehicles and Trailers'.
AutoCango.com will help our customers to ensure that the vehicles they purchase fully comply with the above national standards.
37. Under what circumstances, even though the car meets the quality standards, but can not be exported
The vehicle shall not be exported in any of the following circumstances
(A) To reach the 'mandatory retirement standards for motor vehicles', the provisions of the end-of-life standards of vehicles and from the end of the specified period of use within one year (including one year) of the vehicle;
(B) In the mortgage, pledge period or in the customs supervision period of the vehicle;
(C) Vehicle during the period of seizure or detention by the supervisory organs, people's courts, people's procuratorates and administrative law enforcement departments in accordance with the law;
(D) Vehicle obtained through theft, robbery, fraud and other illegal and criminal means;
(E) Vehicle and vehicle registration certificate is inconsistent with the content of the record;
(F) Smuggling, illegal assembly (group) of vehicle;
(G) Vehicle with incomplete statutory certificates and vouchers;
(H) Failed inspection results of the vehicle;
(I) Traffic safety violations and traffic accidents have not been dealt with the vehicle;
(j) Other laws and regulations prohibit the trading and export of vehicles.
38. Why is it safe to shop at Autocango.com?
Autocango.com is a buyer's agent, helping buyers have a safe and smooth transaction. For buyers, Autocango.com acts as a representative in China and deals with suppliers in China, offering transparent services and fees. Autocango.com ensures that purchased products are shipped properly. If your money is received but the product is not shipped due to some unavoidable reason, we will refund you 100% of the USD amount. Autocango.com is established by a NYSE-listed parent company called Cango, which is a reputable player in the Chinese auto industry.
39. Is it safe to use my real name and information to create an account?
Yes, it is safe to use your real name and correct contact information to create an account with Autocango.com. When you provide accurate information, our system automatically fills in all necessary details from your profile, such as Consignee and Notify Party information, when issuing an invoice.
Using incorrect information may cause difficulties during export procedures. Rest assured that we have a secure privacy policy in place, ensuring that your information is safe with us.
40. How is my information protected at Autocango.com?
At Autocango.com, we prioritize the security of your information. We utilize SSL encryption to secure the data we receive, ensuring that your information is protected during transmission. Additionally, we maintain a highly ethical privacy policy to safeguard your personal data.
For more detailed information about how we protect your information and handle privacy matters, please review our privacy policy here.