How To Buy @AutoCango

有关从中国进口汽车的常见问题解答

General Questions
Payment
Logistics
Glossary
General Questions

1. How to Buy? (Major Steps)

2. When importing a vehicle, what are the rules/regulations?

3. How do I create an account?

4. Can I use two different email addresses, like my work email and my personal email?

5. How do I log in?

6. What to do if I forget my password?

7. Do you have any criteria for becoming a registered member of Autocango.com?

8. Is it free to have an account with Autocango.com?

9. How many vehicles do you have in your inventory and how often are they updated?

10. How can I find the right product?

11. Can I request vehicles that are not listed on your website?

12. How do I send an inquiry?

13. When does the purchase contract come into effect? (for non-digital content)

14. Who are the parties to the purchase agreement?

15. How long will you hold a product for me?

16. What does 'Under Offer' mean?

17. Does the FOB price on Autocango.com include additional costs such as freight, storage charges, taxes and duties, etc.?

18. Will you be able to show me the condition of the vehicle?

19. Can I get additional pictures of a product I want to buy?

20. Do you list the year of manufacture of your vehicles?

21. Does the car come with an English manual?

22. Are spare keys provided?

23. Can you install audio systems or other parts like alloy wheels?

24. Can I ask you to change the vehicle odometer (mileage)?

25. Can I purchase RHD cars from Autocango.com?

26. Is it possible to ship car parts in the car that I am buying?

27. Can I purchase a vehicle for use in China?

28. Can I cancel my order?

29. What are the rules for canceling a purchase?

30. How can I contact Autocango.com?

31. What are your office hours?

32. Can I arrange a visit to see your vehicles in person?

33. What languages can you do business in?

34. Do your employees inspect the cars before customers' biddings?

35. Do you inspect cars before shipping?

36. Are there quality standards in China for car export?

37. Under what circumstances, even though the car meets the quality standards, but can not be exported

38. Why is it safe to shop at Autocango.com?

39. Is it safe to use my real name and information to create an account?

40. How is my information protected at Autocango.com?

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Payment

1. How do I pay?

2. How do I know the bank account information to make a payment?

3. What payment methods can we use?

4. What currencies do you accept?

5. What is a TT Copy? Where can I get one?

6. Can I pay in installments?

7. What is the payment deadline?

8. How long does it take for my bank wire to be transferred to your bank account?

9. Will you still hold the product for me after 48 hours? After I make the payment, it may take a few days for my bank transfer to reach your account.

10. What happens if I can't meet the payment deadline?

11. I made a payment to the wrong account (not as an invoice), what should I do?

12. Can I get a receipt for my payment?

13. Who is responsible for paying the bank transfer fee?

14. If I purchase a vehicle at $ 2,000, how much will I have to pay as extra charges?

15. Can I return a car I purchased on Autocango.com?

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Logistics

1. What information do you need to book a shipping vessel for my vehicle?

2. What is the consignee?

3. What is the Notify Party?

4. What is the DHL shipping address?

5. Why do I need to provide the recipient's full name and address?

6. Why do I need to enter my full name and address for the DHL delivery address?

7. How long will it take for the vessel to reach my port?

8. Can I track the shipping vessel?

9. Why are there so many changes and delays in the shipping schedule?

10. Where can I get the actual arrival date of the shipping vessel?

11. How can I change product recipient details?

12. Can I ask you to change vehicle information on the B/L or other documents?

13. What documentation will I receive from Autocango.com regarding my shipment?

14. How can I track the documents that you send to me?

15. What should I do if my purchased product has arrived at the port, but I have not yet received any documentation from your company?

16. Can you send me two sets of B/Ls - one for me and one for my clearing agent?

17. Is it possible to clear customs using PDFs of the B/L?

18. The customs office in my country requires a packing list. Can you provide this document?

19. How do I handle the import in my country?

20. I have received my product safely. What should I do next?

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Glossary

1. B/L

2. C&F

3. CIF

4. Clearing Agent

5. Commercial Invoice

6. Consignee

7. DHL Delivery Address

8. ETA

9. ETD

10. Export Certificate

11. Export Permit

12. FOB

13. Forwarding Agent

14. Import Permit

15. Inspection Certificate

16. Insurance Document

17. Notify Party

18. Packing List

19. Port of Departure

20. Port of Discharge

21. Pre-Export Inspection

22. Proforma Invoice

23. Shipping Agent

24. Surrender BL

25. Transshipment

26. TT Copy

27. Under Offer

28. Vanning Charge/Fee

29. Vehicle Destination

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