Privacy Policy
AutoCango knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting AutoCango.com, you are accepting the practices described in this Privacy Policy.
Updated on： 2024/1/1
The information we learn from customers helps us personalize and continually improve shopping experience at AutoCango and provide customers with opportunities for products and services such as stores, platforms, apps and search engines that AutoCango.com and/or their affiliates (together, “AutoCango“) offer, both online and offline. We use the information to respond to your requests, handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, develop new product & services for you, update our records and generally maintain your accounts with us, display content such as Liked Products and customer reviews and recommend products and services that might be of interest to you. We also use this information to improve our service, store and platform, to enable you to enjoy more variety of services provided, prevent or detect fraud, abuses of our website or any other illegal activities when using our services and enable third parties to carry out technical, logistical or other functions on our behalf.
We receive and store any information you enter on our website or give us in any other way. See “Information You Give Us” under the “Examples of Information Collected” section further down the page for examples. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies”, and we obtain certain types of information when your web browser accesses AutoCango or advertisements and other content served by or on behalf of AutoCango on other websites. See “Automatic Information” under the “Examples of Information Collected” section further down the page for examples.
When you download or use apps created by AutoCango, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as popular products, advertising, search results, and other personalized content. For more information about how to do this, see the “Mobile” section further down the page.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from AutoCango if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your AutoCango Contact method preference.
We might receive information about you from other sources and add it to our account information. See“Information from Other Sources”under the“Examples of Information Collected”section further down the page for examples.
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as easy purchasing, recommendations, and personalized advertisements on other Web sites (e.g., AutoCango Associates with content served by AutoCango). The help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of AutoCango’s essential features, we recommend that you leave them enabled. For instance, if you block or otherwise reject our cookies, you will not be able to send inquiry, process a purchase, or use any of AutoCango’s products and services that require you to sign in. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share (i.e. jointly use) customer information, for such purposes as aforementioned, with AutoCango Co., Ltd., and its affiliates, that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
We work closely with affiliated businesses. In some cases, these businesses operate stores at AutoCango or sell offerings to you at AutoCango. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share (i.e. jointly use) or transfer customer information related to those transactions with or to that third-party pursuant to the requirements of Chinese laws.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, shipping, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Promotional Offers: Sometimes, we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Contact method preference.
As we continue to develop our business, AutoCango might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that AutoCango or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
We release account and other personal information subject to the requirements by applicable law when we determine release is appropriate to comply with the requirements of laws or public institutions; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of AutoCango, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, piracy protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
Other than as set out above, you will receive a notice when information about you might go to third parties, in order to provide you an opportunity to choose not to have your information transferred. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. AutoCango gives you access to a broad range of information about your account and your interactions with AutoCango for the limited purpose of viewing and, in certain cases, updating that information. See “Information You Can Access” further down the page for examples, the list of which will change as our website evolves. As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such AutoCango features as Your “Profile”, “Liked Products”, and “Customer Reviews”. You can add or update certain information on pages such as those referenced in the “What Information Can I Access?” section on this page. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of AutoCango, and it is your responsibility to review them for changes.) The help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of AutoCango’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to send inquiry, process a purchase, or use any of AutoCango’s products. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, as time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as “Top Selling Products”; your user ID used to purchase digital contents; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our customer service number. We may also use browser data such as cookies, flash cookies (also known as flash local shared objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect other technical information to help us identify your device for fraud prevention, service improvement and diagnostic purposes.
Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the web-search features offered by our affiliates; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud, and to offer certain credit or financial services to some customers.
We work with other businesses such as credit card companies to offer other payment options, transportation companies to transport the product to its destinations and other affiliates necessary to serve you. In the future, we may offer joint or co-branded products and services.
Examples of information you can access easily on AutoCango include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, preferences, address book), payment settings (including bank account information, Points and promotional coupons), e-mail notification settings (including Alerts, Available to Order notifications, notifications related to product purchase), recommendations (including recent product view history, prior order history), Your Profile (including your product Reviews, Requests, Recommendations, Reminders and personal profile). How to check, update or delete your data You can easily check, update, adjust your data by logging in your account on AutoCango website to execute. In case you want to delete your data, please contact us at the following address and we will support to help with the procedures.
Upon receiving your request, we will delete all your datas (email, contacts, personal information) from our system and we will not have any back-up datas of your deleted information.
Contact: service@autocango.com
Phone: (CN) +86 21 31835088